Listen. Create. Transform.
For 25 years, I've built my career at the intersection of brand strategy and digital innovation, transforming how organizations connect with their audiences through thoughtful, impactful design. As a Creative Director, I specialize in crafting digital brand experiences, product design, and comprehensive design systems that not only resonate with users but deliver measurable business impact.
During my 9-year career at Huge, I've spearheaded transformative partnerships with global powerhouses like McDonald's, where my leadership helped grow their digital presence from a $1B channel to a $40B ecosystem. I've directed design initiatives for financial leaders like Morgan Stanley and American Express, entertainment pioneer Ticketmaster, and luxury brands including Hublot and Canada Goose, consistently delivering experiences that blend innovation with business objectives.
My approach is intentionally straightforward: I deeply understand both customer and business needs, build relationships founded on transparent communication, and consistently push creative boundaries. As a founding member of Huge's Chicago office, I've built design and product teams recognized for their excellence and collaborative spirit.
Beyond client work, I value my role as a mentor and educator in the design community. Throughout my career, I've served as a guest speaker, teacher, and judge for students in Experience Design, including recognition as Top Instructor at General Assembly in Sydney. I've also founded Huge's first Design Thinking & Social Impact program, which taught over 1,000 at-risk youth in NYC from 2016 to 2019. Watching designers develop their confidence and advance their careers has been a rewarding aspect of my professional journey.
I believe exceptional design transcends aesthetics—it requires intense listening and fearless collaboration to create experiences that transform both brands and the people who engage with them.
Career Highlights
Business Impact
Digital Transformation Leader
Key leader in the transformation of the McDonald's digital presence from a $1B channel to a $40B global powerhouse, increasing digital sales by 200% from $6.3B to $13B between 2018-2021.
Loyalty Program Pioneer
Led the design of MyMcDonald's Rewards, enrolling 21M customers in just six months and growing to 175M active members globally, generating $30B in systemwide sales.
Mobile Experience Innovator
Directed design of the reinvention of McDonald's mobile app, achieving the #1 position globally for food and beverage app downloads with a 4.8-star rating from 3.7 million reviews.
Efficiency Champion
Created McDonald's first comprehensive design system, improving productivity for UX and design teams by 78% and accelerating time-to-market for new features across 60+ global markets.
Award-Winning Creative
Received multiple industry recognitions including AMY Awards for Tourism Australia (2016) and IBM ReturnServe (2015), Bronze Effie Award, and Bronze Echo Award.
Leadership & Community Impact
Team Builder
Built and led global design teams of up to 145 designers across multiple offices, fostering collaborative environments known for excellence and innovation.
Design Education Pioneer
Founded Huge's first Design Thinking & Social Impact program, teaching over 1,000 at-risk youth in NYC from 2016 to 2019.
International Speaker
Presented at the IXDA Conference 2019 in Medellín, Colombia on social impact and how agencies can partner with non-profits to teach design thinking to local youth.
Design Educator
Served as a guest speaker, teacher, mentor, and judge for students in Experience Design, including recognition as Top Instructor at General Assembly, Sydney in 2015.
Global Experience
Developed expertise across diverse markets including North America, Europe, and Australia, working with leading agencies in Sydney, London, and New York before joining Huge in 2016.
Client Experience
Global Brands
McDonald's
Global Digital Product & Customer Experience
Mobile App Transformation
Global Design System
MyMcDonald's Rewards
Digital Transformation
American Express
Credit Card E-Commerce Platform
Canada Goose
Global E-Commerce Platform
Coca-Cola Amatil
Digital Experience Design
Qantas
Digital Platform Experience
Financial Services
Morgan Stanley
Wealth Management Platforms & Products
Nationwide
Home Insurance Platform
Broadridge
Thought Leadership — Breaking the Bill
Entertainment & Venues
Ticketmaster
TM1 Enterprise Platform
B2B Digital Marketing Experience
Enterprise Design System
ANZ Stadium
Digital Experience Strategy
Luxury & Premium Brands
Hublot
E-Commerce Platform
Digital Campaigns
Lacoste
Digital Platform Design
PR Campaigns
QIC
Digital Platform Experience
Technology
IBM
Australian Open VR Experience
Adobe
Enterprise Platform Design
Government & Public Sector
Republic of Ireland
Enterprise Platform Design
U.S. Air National Guard
Recruitment Experience
Australian Defence Force
Digital Experience Design
Sydney Transport Network
Digital Experience Design
Healthcare & Wellness
Pfizer
Digital Experience Design
Healthways
Digital Experience Design
Siemens Healthineers
Enterprise Platform Design